Ethics and compliance


 Compliance, our vision.

The activities of CAL&F Group are in full compliance with the rules, laws, regulations and ethical principles that apply to us. In particular, CAL&F focuses on:

  • Working with customers and partners in compliance with the rules on combating money laundering and terrorist financing, embargoes and international financial sanctions;
  • Conducting transactions, delivering products and services in compliance with customer protection and anti-corruption regulations;
  • Protection against fraud;
  • Preventing and management of conflicts of interest;
  • Respect of customers and employees data protection;
  • Managing the risks of serious environmental and human rights violations associated with our activities, as defined by the Duty of care Act;
  • Developing a culture of compliance amongst our employees and ensuring that they exercise their right to alert.

Crédit Agricole Group Ethics Charter

Since 2017, the Crédit Agricole Group has implemented an Ethics Charter highlighting its close ties, responsibility and solidarity values and stating its commitments, identity and principles. Download below:

Crédit Agricole Leasing & Factoring Code of Conduct

The Ethics Charter has been declined operationally in the Code of Conduct which completes in this way the commitments of the Group Charter.

The rules set out in the Crédit Agricole Leasing & Factoring Code of Conduct are applicable to all CAL&F employees, as well as external and occasional employees, regardless of their position at CAL&F. They reflect our desire to do even more to better serve our customers.

Download the CAL&F Code of Conduct:

Combating corruption

As a cornerstone of our ethical and societal commitments, CAL&F's anti-corruption system is based on:

  • a governance dedicated to the fight against corruption;
  • a mapping of corruption risks;
  • an anti-corruption code of conduct;
  • training and an awareness program for all employees;
  • strengthening of the protection system for whistleblowers;
  • procedures and controls.


Approved anti-corruption system



CAL&F benefits from the international ISO 37 001 standard for its anti-corruption management system. This certification was renewed in August 2019.

It attests that the risks of corruption have been correctly identified and analysed and that the program implemented by CAL&F is designed to limit these different risks, by applying international best practices.

The achievement of this certification illustrates Crédit Agricole Group’s long-standing commitment to corporate ethics, a key element of its corporate social responsibility policy.


Ethical Alert System

In order to consolidate its programme to prevent unethical, criminal and delinquent behaviour, Crédit Agricole Leasing & Factoring wants to support any of the company's employees as well as any person covered by the laws in force who wish to exercise their right to alert in order to protect the company's interests and declare any breach of the code of conduct.

These people who cannot report potential facts within the framework of the internal process of reporting a malfunction can now exercise their right to alert (also known as "whistleblowing") via the BKMS® SYSTEMS platform. The exercise of the right to alert must be done without direct financial compensation and in good faith.

The BKMS® SYSTEMS platform guarantees the confidentiality of the author of the alert, the facts and the persons concerned. The information contained is encrypted and stored in an independent secure environment. The tool allows the facts to be exposed and exchanges to take place with the person in charge of processing the alert (via a protected dialogue box) while protecting the identity of the whistleblower.

The platform can be accessed via the Internet at any time and from any place using the following link:


Benchmarks Project - High Level Contingency plans as per article 28(2) of BMR

As a supervised entity and a user of benchmarks in the EEA, and in order to comply with article 28(2) of the European Benchmarks Regulation (BMR), CAL&F Group (Credit Agricole Leasing & Factoring) produces and maintains robust contingency plans describing the detailed actions to be undertaken in the event that an index used undergoes substantial changes, ceases to exist or to be published by its administrator, has not been authorised, or has been removed from the list of authorised administrators and benchmarks (i.e. from the ESMA register).

Download the CAL&F group contingency plan:



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